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Returns Policy

Returns

To return a Wooder Ice product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at info@wooderice.com  and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.

What can be returned: Replacements or credits will only be accepted for items that are not produced in accordance with the approvals, notes, and mockups associated with your order.

What cannot be returned: No returns will be accepted after seven (7) days of receipt of purchase. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.

Returns for refund: must be made within seven (7) days of receipt of purchase.

Returns for exchange or store credit: must be made within seven (7) days of receipt of purchase.

Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.

To return your items:

  1. Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
  2. Write the RMA number in a conspicuous place on the outside of the return parcel.

Send the package to:

Wooder Ice - Returns
4430 Aramingo Ave
Philadelphia
Pennsylvania 19124
United States

 

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